退款政策
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at talishardware@gmail.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at talishardware@gmail.com.
If your return is accepted, you will need to assume delivery charge yourself. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at talishardware@gmail.com.
Non-Returnable Products
In general, the following items are not returnable:
- Products that have been damaged after delivery or show signs of installation.
- Merchandise missing parts.
- Made-to-order products.
Returnable Products
Products that are returnable must be returned within 14 days in new, resalable condition and include the original, undamaged packaging. If you need to open the packaging, please do so carefully.
All returns must be approved before shipping product back to us. Once your return is approved, you will be asked to ship the merchandise back to us. If possible, pack your return in its original shipping box or a plain, sturdy cardboard box. Add packing material to protect the merchandise and securely seal the box with tape. Products that have been damaged during shipping due to poor packaging will not be eligible for a refund. Make sure any previous labels are covered or removed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.